The Office of the Dean of Students oversees the students' welfare at the University. It serves as a link between the University Management and the students' democratically elected government, (the Moshi Co-operative University Students' Organization). The office is also responsible for disciplinary matters pertaining to guiding students' lives in pursuit of their transformation into life-long learners. Through Moshi Co-operative University Students' Organization, the office of the Dean of Students facilitates to ensure there is high standard of students well being during their stay at the University in the following areas:
Students are either accommodated in the University halls of residence or find their own accommodation outside the campus. Students who are accommodated in hostels are obliged to pay accommodation fees at an authorised rate. All payments for on campus accommodation are made after one is officially registered as a bonafide student and allocated a room. On campus accommodation places are limited, therefore students who fail to secure one, are advised to arrange their accommodation in private hostels nearby. The list of private hostels and the contacts can be obtained at the Dean of Students' office (Students' Accommodation Department). It is the University's policy that students with physical disability, foreigners, first year undergraduate students who register first are served first. Accordingly, students are required to share a room and there is no provision for married students and nursing mothers. A limited number of rooms is well modified to accommodate students with special needs.
The University has a letter box where the University community deposits letters for collection by the Tanzania Postal Corporation. Parcels and other postal services are obtained at the nearby post office and other service providers. The University has an employee who collects incoming and deposits outgoing mails every working day at around 10:00 am. With regard to banking services, there are more than ten banks which offer services at Moshi town. Among the ten banks, CRDB has an Automated Teller Machines (ATM) at Moshi Campus to provide teller services in 24-hours. In addition, there are mobile phones banking services (M-Pesa, Tigo Pesa, and Airtel Money) in the two campuses. Since the University community is ever growing, the University plan is to have banking facilities at the two campuses.
The University has a Health Centre facility in Moshi and a Dispensary at Kizumbi campus which provides clinical and health services. The Health Centre and the Dispensary have full-time University Medical Officers and full-time Nursing staff who attend the University students, staff as well as neighbouring community. The University Health Centre provides referral cases to Mawenzi Regional Referral Hospital and Kilimanjaro Christian Medical Centre (KCMC) which is a consultant hospital. At Kizumbi campus, cases requiring specialist attention are referred to Shinyanga Regional Referral Hospital. Staff and student medical services including hospitalization are provided upon receipt of medical cards. University students and staff are required to join National Health Insurance Fund (NHIF) which guarantees the medical treatment at the University Health Centre. Upon admission, all students are required to pay medical apitation fees and receive medical services based on these fees. All new students are required to furnish the University with a satisfactory medical report from a recognized government medical practitioner(s) or medical officer(s).
Catering services at the University are outsourced. Students are required to pay cash for their meals. Cafeteria services are available but they are provided by private catering service providers who have been approved by the University. Catering services can be offered by the service providers to conference and seminar participants on a cash basis upon special arrangements. Students are not allowed to cook in halls of residence and therefore are advised to use the catering services approved by the University. There are shops within and outside the University campus to cater for basic shopping needs.
Students and staff have a complete freedom of worship, with essential limits that the enjoyment of this freedom should not, in any way, prevent other members in the community from enjoying their own freedom. Facilities for all denominations are available within a walking distance from the University. However, the University provides facilities (such as lecture halls/seminar rooms) to allow students and staff to participate in various religious activities upon request and availability.
The University has facilities for outdoor and indoor games. Qualified games tutors who organize and co-ordinate all games and sports activities are available for both students and staff in and out of the University. To facilitate sports and games, the University has a stadium (Ushirika Stadium) which accommodates five types of games, namely; volleyball, basketball, football, athletics and netball. The stadium has a capacity of accommodating 6,000 spectators at a time. The University is affiliated to local and international sports organizations such as Tanzania Universities Sports Association (TUSA), East Africa Universities Sports Federation (EAUSF). The University participates in National and International sports competitions. Students are expected and encouraged to bring a sports outfit with them. Full participation of students in games and sports is highly encouraged under the motto "a sound mind in a sound body".
The University library operates from Mondays to Sundays. The library is open from 8.30 to 22.00 hours. It is closed on Public Holidays. The University Library contains comprehensive list of the best and up-todate book collections in the fields of Co-operative, Management, Accountancy, Business, Rural Development, Economics, Law, ICT, and Statistics. The collection currently comprises about 40,000 book volumes for all two campuses that cater for all the courses conducted at the University. There are about 60 titles of periodicals including journals which provide current information in related fields. The library can accommodate about 200 readers at a time and has 18 computers with Internet Services. The Library Services are automated.
Most students at the University are privately sponsored, some get loans from the Higher Education Students Loans Board, and few are offered scholarships by various organizations. There is a Higher Education Students Loans Board Desk which links students and the Loans Board. The Desk handles and makes follow up on students queries regarding their loans. The University does not have scholarship scheme for students. Students with scholarships are mainly foreign students sponsored by their respective governments and those who secure scholarship through personal efforts.