The Directorate of Students Services (DSS) oversees the studentsā welfare at the University. It serves as a link between the University Management and the studentsā democratically elected government (the Moshi Co-operative University Studentsā Organization). The Office is also responsible for studentsā disciplinary matters. Through Moshi Co-operative University Studentsā Organization, the DSS ensures high standard of students well being during their stay at the University, especially in the following areas: accommodation, medical, library, postal & banking, catering & shopping, religious, sports & games, studentsā funding & loanās desk. Thus, the Director is the Head of the University Students Welfare and is the chief advisor of the students at the University.
The Office is a central place for students, parents, faculty and staff to receive assistance with navigating the complex issues of student life. The staff of the Director of Students Services Office provides support to individual students or groups experiencing life situations impacting their University experience and coordinates the appropriate individual or campus-wide response. Staff members work to promote a safe, respectful, healthy and inclusive academic community, coordinate specific programs and services, and monitor and respond to emerging situations that impact students.