The Office of the Dean of Students oversees the students’ welfare at the University. It serves as a link between the University Management and the students’ democratically elected government (the Moshi Co-operative University Students’ Organization). The Office is also responsible for students’ disciplinary matters. Through Moshi Co-operative University Students’ Organization, the office of the Dean of Students ensures high standard of students well being during their stay at the University, especially in the following areas: accommodation, medical, library, postal & banking, catering & shopping, religious, sports & games, students’ funding & loan’s desk. Thus, the DoS is the Head of the University Students Welfare and is the chief advisor of the students at the University.
Students and staff have a complete freedom of worship, with essential limits that the enjoyment of this freedom should not, in any way, prevent other members in the community from enjoying their own freedom. Facilities for all denominations are available within a walking distance from the University. However, the University provides facilities (such as lecture halls/seminar rooms) to allow students and staff to participate in various religious activities upon request and availability.
The University has a health centre in Moshi and a dispensary at Kizumbi Teaching Centre, which provide clinical and health services. The Health Centre and the Dispensary have full-time University Medical Officers and full-time Nursing Staff who attend the University students, staff as well as neighbouring community. The University Health Centre provides referral cases to Mawenzi Regional Referral Hospital and Kilimanjaro Christian Medical Centre (KCMC), which is a consultant hospital. At Kizumbi Teaching Centre, cases requiring specialist attention are referred to Shinyanga Regional Referral Hospital. Staff and student medical services including hospitalisation are provided upon receipt of medical cards. University students and staff are required to join National Health Insurance Fund (NHIF), which guarantees medical treatment at the University Health Centre. Upon admission, all students are required to pay medical capitation fees and receive medical services based on these fees. All new students are required to furnish the University with a satisfactory medical report from a recognized government medical practitioner(s) or medical officer(s).
The University has facilities for outdoor and indoor games. Qualified game tutors who organize and co-ordinate all games and sports activities are available for both students and staff in and out of the University. To facilitate sports and games, the University has a stadium (Ushirika Stadium) which accommodates five types of games, namely volleyball, basketball, football, athletics and netball. The stadium has a capacity of accommodating 6,000 spectators at a time. The University is affiliated to local and International sports organizations such as Tanzania Universities Sports Association (TUSA), East Africa Universities Sports Federation (EAUSF). Also the University participates in National and International sports competitions. Students are expected and encouraged to bring a sports outfit with them. Full participation of students in games and sports is highly encouraged under the motto “a sound mind in a sound body”.
Catering services at the University are outsourced. Students are required to pay cash for their meals. Cafeteria services are available but private catering service providers who have been approved by the University are available. The service providers can offer catering services to conference and seminar participants on a cash basis upon special arrangements. Students are not allowed to cook in halls of residence and therefore are advised to use the catering services approved by the University. There are shops within and outside the University campus to cater for basic shopping needs.
Students are either accommodated in the University halls of residence or find their own accommodation outside the campus. Students who are accommodated in hostels are obliged to pay accommodation fees at an authorized rate. All payments for on campus accommodation are made after one is officially registered as a bonafide student and allocated a room. On campus accommodation places are limited, therefore students who fail to secure one, are advised to arrange their accommodation in private hostels nearby. The list of private hostels and the contacts can be obtained at the Dean of Students’ office (Students’ Accommodation Department). It is the University’s policy that students with physical disability, foreigners, first year undergraduate students who register first are served first. Accordingly, students are required to share a room and there is no provision for married students and nursing mothers. A limited number of rooms is well modified to accommodate students with special needs.
The University has a letterbox where the University community deposits letters for collection by the Tanzania Postal Corporation. Parcels and other postal services are obtained at the nearby post office and other service providers. The University has an employee who collects incoming and deposits outgoing mails every working day around 10:00 am. With regard to banking services, there are more than ten banks that offer services at Moshi Town. Among the ten banks, CRDB has an Automated Teller Machines (ATM) at the Moshi Campus to provide teller services for 24-hours. In addition, there are mobile phones banking services (M-Pesa, Tigo Pesa, and Airtel Money) in the two campuses. Since the University community is ever growing, the University plans to have banking facilities at the two campuses.
Most students at the University are privately sponsored; some get loans from the Higher Education Students Loans Board (HESLB) and few are offered scholarships by various organizations. There is a Higher Education Students Loans Board Desk that links students and the Loans Board. The Desk handles and makes follow up on students’ queries regarding their loans. The University does not have scholarship scheme for students. Students with scholarships are mainly foreign students sponsored by their respective governments and those who secure scholarship through personal efforts.